FREE Extended Returns
FREE Extended Returns
Free Standard Delivery Over £100
Free Standard Delivery Over £100
Sign up for 20% off* your first order
Sign up for 20% off* your first order
48 Hours Only: EXTRA 20% Off All Sale Tops When You Buy 2 Or More
48 Hours Only: EXTRA 20% Off All Sale Tops When You Buy 2 Or More

Delivery and Collection

Due to high demand and the additional health and safety measures now in place at our warehouse, our deliveries may take a little longer to reach you.
We thank you for your patience during these current circumstances

COVID-19

We are working closely with our courier provider as they adapt their practices in response to the situation. Where possible, parcels will be placed in a safe place to avoid direct handovers, and all delivery drivers will be wearing gloves. You may also opt out of signing for deliveries on glass devices. Please scroll down for more information on particular carriers, including Hermes.

Is delivery free?

We offer free UK standard delivery for orders over £100.

Where do you deliver to?

We deliver across the UK and Ireland, as well as many international locations - please see below. Regrettably, we do not deliver to PO BOX or BFPO addresses.

How do I track my order?

You can track your order using the tracking link in your dispatch email (please allow 24-48 hours for the tracking link to go live) or you can use our order tracking page. If your parcel is being delivered by Hermes (most of our parcels are) then you will receive updates from them on the day of delivery giving you a 2 hour delivery slot and the option to divert your parcel.

WHAT HAPPENS IF I ORDER MORE THAN ONE ITEM?

We will arrange delivery of each of your items in the quickest manner possible. This may mean that your order arrives in multiple parcels by multiple carriers.

International Delivery

Due to high demand and major delays in our courier networks and at UK ports, we are advising significant delays for all EU and International orders. We cannot currently offer any estimated delivery dates at this time. You can track your order via your account where our couriers will be able to provide the most up to date tracking information.

What to expect from your delivery experience?

Check your delivery service to see how we communicate your delivery to you once it has been dispatched from our warehouse and how to track or rearrange your delivery below. You will receive SMS notifications if you have entered your mobile number at checkout.

With all deliveries, you receive a tracking link in your dispatch email where you can access to all of the options listed below. Or simply, click the link on our Track your order page on our website.

DHL Deliveries

  • You will receive an Email & SMS confirmation of estimated delivery date with option to amend delivery
  • On the day of delivery, you will receive an Email & SMS confirmation of 1-hour delivery slot with option to amend delivery
  • On the day of delivery, you will receive an Email & SMS delivery notice 5-15 minutes before delivery
  • If you are not in when DPD make the delivery, you will receive an Email & SMS confirmation of attempted delivery, reconfirming delivery attempt with options to re-arrange below
  • Click the link in the email to:
    • Rearrange delivery
    • Divert to neighbour
    • Divert to parcel shop/depot
    • Check GPS tracking

DHL International

  • You will receive an Email confirmation of estimated delivery date with option to amend delivery
  • On the day of delivery, if you are not in when DHL make the delivery, you will receive an Email confirmation of attempted delivery
  • Click the link in the email to:
    • Rearrange delivery
    • Divert to neighbour
    • Divert to parcel shop/depot
    • Signature release (safe place)
    • Change address
    • Vacation hold

Hermes Deliveries

  • You will receive an Email & SMS confirmation of estimated delivery date with option to amend delivery
  • On the day of delivery, you will receive an Email & SMS confirmation of 2-hour delivery slot with option to amend delivery
  • On the day of delivery, if you are not in when Hermes make the delivery, you will receive an Email & SMS confirmation of attempted delivery
  • Click the link in the email to:
    • Rearrange delivery
    • Divert to neighbour
    • Divert to parcel shop/depot

DX Deliveries

DX Deliveries have introduced a temporary revised delivery procedure during this period. If a customer does not want to sign for a delivery on the driver's hand held device, the driver will enter their name and enter "CV" in the signature field which will be classed as a successful delivery. The customer will still have the opportunity at delivery point to confirm any concerns with their parcel.

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