At Hobbs we take your privacy very seriously and are committed to protecting the privacy and security of our customers. We fully appreciate and respect the importance of data protection and security on the internet.Date updated: 02/10/2019
Please contact our Customer Services team if you would like to discuss this with us or have any questions, comments or suggestions relating to this policy.
This site is run by Hobbs Limited ('Hobbs'). For the purposes of applicable data protection laws, including the EU General Data Protection Regulation ('GDPR') (as amended or superseded), Hobbs is the 'controller' of the personal information collected through the site, by phone or in any Hobbs store.
How we collect your information
1. When you visit our site
We will collect personal information that you provide to us when you:
We will also collect information automatically when you visit our site, specifically:
2. When you shop in store
We will collect personal information that you provide to us in our stores when you:
3. When you contact us
We will collect personal information about you when you contact us by phone, email, Live Chat or via social media.
4. When you apply for a job
You can apply for a job with us through our site, in store or using third party websites such as LinkedIn. The personal information we collect about you may include your name, contact details, employment history, and any information set out in your CV.
How we use your information
We will use your information in the following ways:
You have the option to unsubscribe from our e-mails through a link at the bottom of every e-mail we send to you. You have the option to unsubscribe from our text messages by following the instructions in the text message or contacting the Customer Services team.
If you want to change the details that you have registered with us, or would like to amend your subscription preferences or unsubscribe altogether, this can be changed in the My Account section of our Site or by contacting our Customer Services team.
How we share your information
We also use the services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party, however for security purposes this data is 'hashed' prior to being shared. Hashing is a process of identity masking or 'pseudonymisation' which means we do not disclose your email but still enables linking between your social media presence and our site. Your personal information will be transmitted to countries outside of the EEA, including the United States. If you would like more information about how your personal information may be transmitted, and the safeguards applied, please contact email@example.com. You may have the right to object to your personal information being used in this way (see 'Rights You May Have' below).
We receive insights from Facebook about the effectiveness of our advertising campaigns that you experience on our site and social channels, which helps to better target our advertising.
Every external company we work with has a contract with us, which clearly sets out our expectations and requirements in handling personal information and obligates them to meet these standards and those contained in the GDPR.
How long we keep your information
We retain the information you provide for the following periods:
Our data retention period has been determined to cover credit risk, fraud detection and customer service periods, as well as to cover regulatory requirements, and the resolution of disputes or fraud prevention.
How we store your information
Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.
We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS (Payment Card Industry Data Security Standard) compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of this site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
Sensitive personal information
We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.
Rights you may have
You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.
Please contact firstname.lastname@example.org if you would like to make a request.