Once your order is dispatched you will receive an email with the tracking
link, please allow up to 24 hours for the link to update with the courier. You can also track your order via the
Track Your Order
page. If you still require assistance, please provide
your order number and query below.
Please allow up to 14 working days from the date of posting for returns to
be received by our distribution centre and processed. Our customer care
team are unable to investigate your return until the 14th working day has
passed. You will be notified by email once the return is actioned and can
expect the refund within 3-5 working days of receiving this. If you have
not been notified and 14 working days have passed, we would suggest
contacting us on webchat. Please note you will be asked to provide proof of
postage.
You can unsubscribe via the link provided on the bottom of our mailing
emails, or by updating your preferences in your
Online Account.
Alternatively, please provide your name, email address and postal address so
we can remove you from our mailing list.
Please try using a different browser and device to place your order and
clear your internet cache and cookies. If you are still unable to complete
your purchase, please call our Customer Care Team on 0203 095 3939, our
lines are open Monday to Friday 9am to 5pm.
Please tell us the name, size and colour of the garment you are looking for along with your postcode, so we can advise if it is available at your local store.
To help us assist you, please provide as much information about your enquiry
as possible including any purchase details.
Unfortunately, it is not possible to cancel any orders, however, we do offer
free UK returns. For more information please check our
returns
policy.
Items must be unused, have the label attached and in a resaleable condition.
Remember to enclose your dispatch note in the parcel. You can register your
return via the UK and International links on our dedicated
Return Page.
If your item has not arrived in perfect condition or has developed a fault
within 6 months of purchase, you can send it back to us for a full refund
using the returns paperwork from your order. You can register your return
via the UK and International links on our dedicated
Return Page.
If you have a query about a sale or promotion, please feel free to contact
us on webchat and one of our friendly representatives can assist you
further.
