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To stop receiving postal mailings from Hobbs email firstname.lastname@example.org with your name, address, email and postcode.
At Hobbs we take your privacy very seriously and are committed to protecting the privacy and security of our
customers. We fully appreciate and respect the importance of data protection and online security.
terms and conditions. This Policy explains:
Please contact our Customer Services team
if you would like to discuss this with us or have any questions, comments or suggestions relating to this
This Site is run by Hobbs Limited (“Hobbs”/”we”/”us"/”our”). For the purposes of applicable data
protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or
superseded) Hobbs is the “controller” of the personal information collected through the Site, by
phone, e-mail or other communication, with our Customer Services team, or in any Hobbs store.
This means that Hobbs decides why and how your personal information is processed.
How do we collect information from you?
1. Information we collect when you visit our Site
We will collect personal information that you provide to us when you:
Any personal information you provide to us in the ways listed above is voluntary. However, if you
do not provide this information to us, we may be unable to provide products and services to you
or interact or communicate with you effectively.
We will also collect certain information automatically when you visit our Site, in particular:
2. Information we collect in our stores
We will collect personal information that you provide to us in our stores when you:
3. Information we collect when you contact us
We will collect personal information about you when you contact us by telephone, e-mail, online
chat function or via social media. We may monitor, record and store such communication with you
as needed and, in particular, for training and/or quality purposes.
4. Information we collect if you apply for a job with us
You may be able to apply for a job with us through our Site, in-store or through third party
websites such as LinkedIn. The personal information we collect about you may include your name,
contact details, employment history, and any information set out in your CV.
How we use your information
Data protection laws require us to have a specific legal reason (also known as a ‘lawful basis’)
and purpose to use your personal information.
The ways we use your personal information and the legal reasons which we have for doing so are as
Processing necessary for us to promote our business, brands and products and
Processing necessary for us to respond to changing market conditions and the needs of
our visitors and customers
Processing necessary to conduct recruitment activities and staff our business
How we share your information
We also use services offered by Google, Facebook, Instagram and other similar social media
platforms to better tailor our marketing communications and for targeted advertising. As part of
this process, some personal information, such as your e-mail address, is provided to the
relevant third party, however for security purposes this data is “hashed” prior to being shared.
Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose
your e-mail but still enables linking between your social media presence and our Site. Your
personal information will be transmitted to countries outside of the EEA, including the United
States. If you would like more information about how your personal information may be
transmitted, and the safeguards applied, please contact email@example.com. You may have the right to object to your personal
information being used in this way (see “Rights you may have” below).
We receive insights from Facebook about the effectiveness of our advertising campaigns which you
experience on our Site and social channels. This helps to better target our advertising.
Every external company we work with has a contract with us which clearly sets out our
expectations and requirements in handling personal information and obligates them to meet these
standards and those contained in the GDPR.
How long we keep your information
We retain the information you provide for the following periods:
Our Data Retention Period has been determined to cover contractual and legal requirements, credit
risk, fraud detection and customer service periods, as well as to cover regulatory requirements,
and the resolution of disputes or fraud prevention.
How we store your information
Your information may be processed by our staff or by the staff of our suppliers to the extent
necessary to fulfil your order. By submitting your personal information to us, you agree to the
transfer of your personal information, its storage and processing.
We will keep the data which we collect from you on a secure server. Any information you give us
relating to credit card details is handled by a PCI DSS compliant third party and encrypted
using secure server technology. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access and require our suppliers
to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of this
Site, you are responsible for keeping this password confidential. We ask that you do not share a
password with anyone.
Sensitive personal information
We do not seek to collect sensitive personal information (i.e. information relating to race or
ethnic origin, political opinions, religious or other beliefs, trade union membership, physical
or mental health, sexual orientation or criminal records). We ask that you do not provide such
information to us.
Rights you may have
You may have certain rights in relation to personal information that we hold about you. These
include the right to request access to your personal information, to request that it is erased,
that its processing is restricted, or that any inaccurate personal information is rectified. You
may also have the right to object to the processing of your personal information, or in some
circumstances to obtain a copy of the personal information in a machine readable format and will
always have a right at any time to withdraw any consent you have given to us.
In particular, you have the right to object or withdraw your consent (as applicable) to any use
we make of your personal information for direct marketing purposes. You have the option to
unsubscribe from our e-mails through a link at the bottom of every e-mail we send to
you. You have the option to unsubscribe from our text or WhatsApp messages by following the
instructions in the text or WhatsApp message or contacting the Customer Services team.
If you want to change the details that you have registered with us, or would like to amend your
marketing preferences or unsubscribe altogether, this can be changed in the “My Account” section
of our Site or by contacting our Customer Services team.
You also have the right to complain about the use of your personal information to the Information
Please contact our privacy officer at firstname.lastname@example.org if you would like to make a request.
Changes to this Policy
We may change this Policy from time to time. If we make changes, we will notify you by revising
the date at the top of this Policy, and if the changes are significant, we may provide you with
additional notice such as adding a statement to the homepage of the Site or sending you an
e-mail with the update.
Please check this Policy regularly to stay informed about our information practices and the ways
you can help protect your privacy.
If you have any questions about the Policy and practices of this Site you can contact us at email@example.com.