International customers can enjoy quick and easy returns with end-to-end tracking through our partner Global-e.
The cost of your return will be deducted from the refund value, charges vary based on region/country and return method selected, and returns are not free..
For more information, please visit Global-e portal by clicking here. You can return items within 30 days from the parcel delivery date. We do not offer exchanges.
For returned items, it can take up to 21 business days for the funds to credit back to your original payment method. Please click here for details on the return journey, which will explain all stages. Once you receive an email with refund confirmation, please allow up to 7 working days for your return to be processed, and up to 5 days for your bank to credit your account.
Once your refund is completed, please note that the time it takes to show in your account depends on your card provider and is out of our control
Please note, any purchases made online at Hobbs.com should be returned to our Distribution Center in the United Kingdom. It is important that you do so as concession partners, outlets, and stores cannot accept returns for products purchased online at Hobbs.com
Customers who made a purchase before 14th February will need to use the ReBOUND platform to complete their returns. Please follow these steps:
Please allow for up to 14 working days from posting for your return to be received and processed at our Distribution Center. You will receive an email notifying you that your return has been processed; from there, you can usually expect the funds to appear in your account within 3–5 working days. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
If you made a purchase on or after 14th February and would like to return an item, please follow below instructions.
HOW TO RETURN
To start your return, please follow the instructions here.
To start your return, please head to the Global-e return portal by clicking here
Please enter your order number and email address and follow instructions in the portal.
All available return methods will show after you enter your order number, email, and click on the orange button that says "Next".