Returns
Purchases will come with an itemised returns note which can be used to return any unsuitable gifts.
Something not quite right? If you're unhappy with any of your items, you have one month from the date your parcel is delivered to return it to us.
UK FREE RETURNS BY POST
Returning online purchases by post is FREE in the UK.
Items ordered online can be returned or exchanged at any UK Hobbs standalone store (excludes Outlets).
To return your purchase via post:
- Attach the Royal Mail returns label from your dispatch note to your parcel, making sure you've removed the original address label.
- Pop your items in their original packaging inside the parcel and seal securely.
- Take the parcel to the Post Office. You will be given a receipt which should be kept safe until your refund is processed.
Once our Distribution Centre has received your return, we will process your refund within 7 days.
Please note that it may take up to 5 working days for your bank to credit your account. We are not liable and cannot take responsibility for, any bank charges that you may incur during the refund process.
Please note that we are unable to arrange exchanges via this service.
Items ordered online can be returned or exchanged at any UK Hobbs standalone store (excludes Outlets).
Simply present your delivery receipt for a refund. Refunds will only be issued to the credit or debit card, or Hobbs Gift Card originally used to make the payment.
Items returned to department store concessions can only be exchanged for other goods. Unfortunately, branches of John Lewis Partnership, independent retailers and franchise stores cannot accept returns.
UK FREE RETURNS BY COLLECT+
Returning online purchases by Collect+ is FREE in the UK.
To return your purchase by Collect+:
- Attach the Collect+ returns label from your dispatch note to your parcel, making sure you've removed the original address label. If you have lost your label you can print a new one at www.collectplus.co.uk/hobbs (you’ll need your order reference number).
- Pop your items in their original packaging inside the parcel and seal securely.
- Take your parcel to your local Collect+ drop off point.
There are over 5,500 Collect+ drop off points in the UK and Northern Ireland. Most are open until late, 7 days a week, so you can return your items at a time and a place that suits you.
To find your nearest Collect+ store visit text www.collectplus.co.uk/hobbs or text COLLECT and your postcode to 84555. Texts are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms.
Once our Distribution Centre has received your return, we will process your refund within 14 days.
Please note that it may take up to 5 working days for your bank to credit your account. We are not liable and cannot take responsibility for, any bank charges that you may incur during the refund process.
INTERNATIONAL RETURNS
International customers can return items by post at their own cost through their local postal service.
Follow this checklist before you post:
- Package the items securely in their original packaging.
- Enclose the original delivery receipt.
- Use a registered or trackable postal service to ensure we receive them.
- Return your items to: International Returns Department, Hobbs Ltd Online Returns, Noatum Logistics, Unit 1B London Medway Commercial Park, James Swallow Way, Hoo, Rochester, ME3 9GX, United Kingdom.
For US customers, you can use ReBOUND to return your items, by following these steps:
- Click here to visit our dedicated returns portal
- Enter your order number
- Select your return option
- Complete payment – in your local currency
- Print your returns label
- Securely package the parcel with the dispatch note inside
- Attach the returns label to your parcel and take it to your selected location
Once our Distribution Centre has received your return, we will process your refund within 14 days.
Please note that it may take up to 5 working days for your bank to credit your account. We are not liable and cannot take responsibility for, any bank charges that you may incur during the refund process.
Please note that we are unable to arrange exchanges via this service.
FAULTY OR DAMAGED ITEMS
Let us know about your items and return by post completely FREE.
At Hobbs, we strive to create premium quality styles. In the unusual event your items arrive damaged or faulty, please inform our Customer Services team within 30 days of receiving your order, providing your order reference number and details of the damage or fault. We will then send a replacement or offer you a refund.
We ask that you return the damaged or faulty items to us, using the free returns service or by registered post. We will reimburse any reasonable postage costs, so please send us copies of receipts.
Refunds will be credited to the payment card, Gift Card or PayPal account used to make the purchase. Please keep your Gift Card as Gift Card payments will be refunded before other methods.
If you have any other query relating to faulty or damaged items please contact our Customer Service team.
GIFT RETURNS
Simply return in store for an exchange or credit voucher.
If you'd like to return an item given as a gift, please visit a Hobbs standalone store where we can offer you a gift card or exchange to the value of the original item. Please note we are unable to offer this service in department store concessions or our Outlets.
FURTHER INFORMATION
The easiest way to return your goods is to follow the instructions above. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
If you have purchased an order using a gift card a refund will be applied to the gift card before any other payment methods used on your order. Please retain your gift card as any refund will be applied to the card used in the original purchase.
We regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
- Earrings which have been removed from their packaging
- Tights
- Face Masks
- Lingerie
- Swimwear where the hygiene strip has been removed
- We are also unable to refund Hobbs Gift Cards
This does not affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.