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An important note on COVID-19

At Hobbs, the safety of our customers and employees is our highest priority and we have been working hard to ensure this while we continue our online operations and start to reopen our physical stores. We have also made a number of temporary changes to extend our return policies to make things easier for our customers. Please keep reading to learn more.

REOPENING OUR STORES

After the difficult decision we took to temporarily close our stores from 21st March, we are now gradually reopening them with safety as the highest priority. From 15th June 2020, we have reopened the following stores with slightly altered opening hours.

ABERDEEN Open 10am - 5pm | See store details
AMERSHAM Open 10am - 5pm | See store details
BATH Open 10am - 5pm | See store details
BELFAST Open 10am - 5pm | See store details
BLUEWATER Open 10am - 5pm | See store details
BRENT CROSS Open 10am - 5pm | See store details
BRIGHTON Open 10am - 5pm | See store details
CAMBRIDGE Open 10am - 5pm | See store details
CANTERBURY Open 10am - 5pm | See store details
CHELTENHAM Open 10am - 5pm | See store details
CHESHIRE OAKS Open 10:00am – 5pm | See store details
CHESTER Open 10am - 5pm | See store details
CLARKS STREET OUTLET Open 10am - 5pm | See store details
DERBY Open 10am - 5pm | See store details
DORCHESTER Open 10am - 5pm | See store details
DUNDRUM Open 10am - 5pm | See store details
EDINBURGH Open 10:00am – 5pm | See store details
GLASGOW Open 10am - 5pm | See store details
GUILDFORD Open 10am - 5pm | See store details
HAMPSTEAD Open 10am - 5pm | See store details
HARROGATE Open 10am - 5pm | See store details
HIGH STREET KENSINGTON Open 10am - 5pm | See store details
HORSHAM Open 10am - 5pm | See store details
ISLINGTON Open 10am - 5pm | See store details
KILDARE Open 10:30am – 6pm | See store details
KING'S ROAD, LONDON Open 10am - 5pm | See store details
KINGSTON Open 10:00am – 5pm | See store details
LEAMINGTON SPA Open 10:00am – 5pm | See store details
MEADOWHALL Open 10am - 5pm | See store details
MERRY HILL Open 10am - 5pm | See store details
MILTON KEYNES Open 10am - 5pm | See store details
MORPETH Open 10am - 5pm | See store details
O2 Open 10am - 5pm | See store details
OXFORD Open 10am - 5pm | See store details
PORTSMOUTH Open 10am - 5pm | See store details
READING Open 10:00am – 5pm | See store details
RINGWOOD Open 10am - 5pm | See store details
SHREWSBURY Open 10am - 5pm | See store details
SILVERBURN Open 10am - 5pm | See store details
SWINDON Open 10am - 5pm | See store details
ST ALBANS Open 10am - 5pm | See store details
TUNBRIDGE WELLS Open 10am - 5pm | See store details
WHITE CITY Open 10am - 5pm | See store details
WIMBLEDON Open 10:00am – 5pm | See store details
WINCHESTER Open 10am - 5pm | See store details
WINDSOR Open 10am - 5pm | See store details
WITNEY Open 10am - 5pm | See store details
YORK Open 10am - 5pm | See store details
YORK OUTLET Open 10am - 5pm | See store details

As we gradually reopen more of our stores, we will endeavour to keep this list up to date, but the for the latest information please check our Store Locator

RETURNS EXTENDED

In case you need to return anything, we have extended our returns policy because we understand it may take longer than usual to return your items. Any orders placed from 10th March 2020 will be eligible for an extended returns period and can be returned up until 31st August 2020. This applies to both store and online orders.

Due to the strict social distancing measures put in place at our distribution centre and by our delivery partners, returns times may take a little longer than normal.
For products returned to store, we will be operating a strict hygiene practice to ensure the safety of our customers.

KEEPING OUR CUSTOMERS & TEAMS SAFE

We have made a number of changes to our in store experience to ensure our staff and customers are safe. To read more, click here
You can still shop with us online via hobbs.com, and our Distribution Centre team are following clear hygiene procedures.

CLICK & COLLECT

Customers will be able to use our free click and collect service in our reopened stores. Where possible, we are putting in place procedures to make this safer and more convenient. Please find out more by visiting our delivery page

STORE APPOINTMENTS

For those customers who would prefer visit a store outside its opening hours, our store teams can help arrange an appointment to suit. To find your store, please click here.

ONLINE REFUNDS

We will send you an email to confirm your when refund has been processed. Please allow up to 7 working days for your return to be processed once it has reached our distribution, and up to 5 days for your bank to credit your account. You can get an indication of when you can expect to receive your refund by looking at the tracking information on your returns receipt. Once your refund is completed, please note that the time it takes to show in your account depends on your card provider and is out of our control.

PARCEL DELIVERY

We're doing everything we can to make sure online orders and deliveries are running as smoothly as possible. However, due to the strict social distancing measures put in place at our distribution centre and by our delivery partners, delivery times may take a little longer than normal.


We are working closely with our courier providers as they adapt their practices in response to the situation. Where possible, parcels will be placed in a safe place to avoid direct handovers, and all delivery drivers will be wearing gloves. You may also opt out of signing for deliveries on glass devices.

Hermes Deliveries

Hermes have put in place a temporary process for signature deliveries to ensure contact is minimised in line with recommendations. Where a safe place is possible, couriers will deliver to that safe place, take a photo and then provide the customer a calling card stating that safe place. Where a safe place is not possible, couriers will still knock on the door, but rather than asking for the customer to sign, they will ask the customer for their name, input this into their device and then write “HTC” (Handed to Customer) in the signature box. Capturing the name ensures the security of delivery is maintained whilst avoiding the need for the customer to physically sign. Further to this, when a courier writes in a signature box, the customer will not see this on their notification. Instead, they will receive a notification of delivery stating that signatures have not been collected due to COVID-19 precautions.

DX Deliveries

DX Deliveries have introduced a temporary revised delivery procedure during this period. If a customer does not want to sign for a delivery on the driver’s hand held device, the driver will enter their name and enter “CV” in the signature field which will be classed as a successful delivery. The customer will still have the opportunity at delivery point to confirm any concerns with their parcel.

DHL Deliveries

For DHL deliveries internationally, customers who only wish to sign a delivery sheet or on their own provided paper, the courier will accept this and will capture a photograph of the signature as proof of delivery. The driver will upload this manually into their hand held scanner.  Where possible, customers are encouraged to use ODD and select “Leave in a Safe Place” to avoid any contact.

INTERNATIONAL DELIVERIES

We are working with the restrictions of each country to manage your international deliveries. Unfortunately we are unable to ship to South Africa and the United States at this time.

CHANGES

In the meantime, we will continue to closely monitor closely advice from the UK government and promise to let you know of any further changes we make.

Take care of yourself and one another.

From all of us at Hobbs

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