Returns

Online and store orders can be returned within 30 days of purchase using one of the above methods.

The easiest way to return your goods is to follow the instructions above. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

If you have purchased an order using a gift card a refund will be applied to the gift card before any other payment methods used on your order. Please retain your gift card as any refund will be applied to the card used in the original purchase.

Exclusions.

We regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:

• Earrings which have been removed from their packaging
• Tights
• Face Masks
• Lingerie
• Swimwear where the hygiene strip has been removed
• We are also unable to refund Hobbs Gift Cards and Gift Boxes

This does not affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.

What is your returns policy?

You can return items within 30 days of purchase.

Do I have to pay to return an item?

Returning to Hobbs is free within the UK.

What can I return?

Items must be unused and returned in perfect condition (ideally in the original packaging). For hygiene reasons, we are unable to refund face masks, hosiery or earrings.

I didn't recieve a returns label- what do I do?

If you did not receive a pre-printed returns label in your parcel, simply click this link to return via Royal Mail. You will need to enter your email address and your order number.

Or if you would like to use Collect + you can print a Collect + free returns label by visiting https://www.collectplus.yodel.co.uk/hobbs. Then, simply take your parcel to your local Collect+ drop off point. You can find your nearest one here:https://www.collectplus.yodel.co.uk/store-locator?v=2.

Can I return my online order to a Hobbs store?

Yes, you can. We will be happy to refund or exchange any items purchased online at any UK Hobbs standalone store (excludes outlet stores and department store concessions). Simply present your delivery receipt and the store will be able to process a refund. Unfortunately, branches of John Lewis Partnership, independent retailers and franchise stores cannot accept returns.

How do I return orders outside of the UK?

International customers can return items by post at their own cost through their local postal service.

For US customers, you can use ReBOUND to return your itemsRe-Bound

PayPal Orders

Orders paid for by PayPal can be returned at any standalone store (excludes concessions and department store concessions). Simply present your order delivery receipt and the payment card linked to your PayPal account.

Can I return an item received as a gift?

Yes, you can. You will need to visit a Hobbs standalone store (excluding outlet stores or department store concessions), where they will be able to offer you a Gift Card or exchange to the current value of the original item. We are unable to offer this service in department store concessions, our outlet stores or for gifts returned to our Distribution Centre.

I paid with a gift card - how will I receive my refund?

As soon as we receive your return we will issue the refund to the original Gift Card used to place your order. If you used two payment methods, the amount paid with a Gift Card will be refunded before the other payment methods.

Didn't keep hold of your Gift Card? Don't worry, we can credit a new Gift Gard for you. Simply contact our Customer Services team.

What do I do if my order is faulty or damaged?

Please return this back to us for a full refund if a fault has developed within 6 months of purchase, or if your goods arrived in less than perfect condition.

Do I need to return my parcel in the original packaging?

If you have the original packaging this can be used to return any unwanted goods, however, if you no longer have this please just package the item(s) securely.

I received my order in separate parcels, can I return them together?

Yes, you can return items from the same order in the same package, even if you received them separately. However, if you have more than one order to return we recommend doing this separately.

How long will it take for my return to be processed?

Please allow up to 10 working days for your return to be processed once it has reached our distribution centre.

It may take up to 3 days for your return to reach our distribution centre.

Once your return has been processed by Hobbs, it can take up to 5 working days for your bank to credit your account. Unfortunately, this is outside our control. We are not liable and cannot take responsibility for further bank charges that you may incur during the refund process.

How do I know when my return has been received and processed?

You will receive an email confirmation.

I sent back more than one item, but have only been refunded in part

Your parcels may not arrive back at our warehouse together, please allow up to 14 working days for parcels to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. As parcels may be separated in transit, please allow the full 14 working days for all refunds to be processed.

Can I exchange an item?

We do not offer exchanges through postal returns; your order will be refunded. A new order can be placed for the item or size you wish to change. Exchanges can be made in a standalone Hobbs store (excluding department store concessions or outlet stores).

I returned my order over 14 working days ago

If you have not received an email confirmation of your return and you have already waited 14 working days, please contact our customer services team and let us know your order number and which item(s) were returned and include a scan or photo of your posting receipt for this to be investigated.