If you are unsatisfied with your purchase, you are welcome to return any items ordered (with the exception of the items listed below) within 28 days, beginning the day your parcel is received. Items must be returned unused, in perfect condition and in the original packaging. Unless you use our trackable standard returns service, you are responsible for their safe keeping and taking reasonable care of them.
Refunds will be processed within 14 days of their receipt into our distribution center. Please note that it may take up to 5 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
- pierced earrings
- items of nylon clothing which become distorted when worn
- hats and other headwear
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.
RETURNS OF US ORDERS
Please enclose your completed Delivery Receipt and pack your return securely. Please follow the instructions enclosed in your order.
Please note that the goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We are not liable for returned goods which are not received. Items must be returned in perfect condition.
You will receive an automated email when your return is received by us, and the cost of the goods will be refunded to the cad or Paypal account originally used to make the order. We regret that we are unable to offer a free returns service for orders delivered to the US.
The address for returning items to us is: International Returns Department, Hobbs Distribution Center, 26 Oliver Business Park, Oliver Road, Park Royal, London NW10 7JB, ENGLAND
Please note that we are unable to arrange exchanges, you should return the item and repurchase.
If you have any queries please contact Customer Services, quoting your order reference.
FAULTY OR DAMAGED ITEMS
We strive to provide the highest standards, but if the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us, using the returns service outlined above - we will refund you the full cost of your items. Refunds will be credited to the payment card or PayPal account used to make the original purchase.