US Returns Policy
If you are unsatisfied with your purchase, you are welcome to return any items ordered (with the exception of the items listed below) within 1 month, beginning the day your parcel is received. Items must be returned unused, in perfect condition and in the original packaging. Unless you use our trackable standard returns service, you are responsible for their safe keeping and taking reasonable care of them.
Refunds will be processed within 14 days of their receipt. Please note that it may take up to 5 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
HOW TO RETURN AN ORDER
To return items, just follow the below steps:
• Click here to visit our dedicated returns portal. We've partnered with ReBOUND, to provide simple, tracked international returns.
• Enter your order number and ZIP code
• Select which items you’d like to return as well as the reason for the return
• Confirm your personal information
• Select your return method
• Select your payment method
• Print your returns label
• Securely package the parcel with the dispatch note inside
• Attach the returns label to your parcel and take it to your selected drop-off location
Please note that we are unable to arrange exchanges.
If you have any queries please contact Customer Services, quoting your order reference.
ITEMS EXCLUDED FROM RETURNS
For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
• Earrings which have been removed from their packaging
• Swimwear where the hygiene strip has been removed
• Gift Cards
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.
FAULTY OR DAMAGED ITEMS
We strive to provide the highest standards, but if the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us, using the returns service outlined above - we will refund you the full cost of your items. Refunds will be credited to the payment card or PayPal account used to make the original purchase.